Privacy Policy

​Privacy Policy

1. Who We Are

The controller responsible for processing your personal data on wenaxori.com is:

Hansecore UG (haftungsbeschränkt)
Haidbrook 71
22880 Wedel
Germany
Managing Director: Maximilian Leonhard von Dohnányi
Email: info@wenaxori.com
Phone: +49 163 0473810

We take the protection of your personal data seriously and process it in line with the General Data Protection Regulation (GDPR) and German data protection law.

2. Data We Collect

Data you give us
When you place an order, create an account, sign up for our newsletter or contact us, we collect the information you provide. This includes your name, billing and delivery address, email address, phone number, order details and the content of your messages.

Payment data
Payments are processed by our payment service providers. We receive confirmation of payment and limited details such as the payment method used, but we do not store your full card or bank details.

Data collected automatically
When you visit our website, technical data is collected, such as your IP address, browser type, device information, the pages you visit, and the date and time of your visit. An approximate location may be derived from your IP address.

3. Why We Use Your Data and Our Legal Basis

To process and deliver your order, handle payments, returns and customer service. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).

To keep accounting and tax records as required by law. Legal basis: legal obligation (Art. 6(1)(c) GDPR).

To keep our website secure and running smoothly and to prevent fraud. Legal basis: legitimate interests (Art. 6(1)(f) GDPR).

To send you our newsletter and personalised offers, and to use analytics and marketing cookies. Legal basis: your consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time with effect for the future.

To send product recommendations by email to existing customers for similar products. Legal basis: legitimate interests (Art. 6(1)(f) GDPR in conjunction with § 7(3) UWG). You can object to this at any time, and every email contains an unsubscribe link.

4. Who We Share Your Data With

We only share your data where it is necessary. This includes:

Shipping companies, which receive your name and delivery address so they can deliver your parcel. If you agree, they may also receive your email address or phone number to notify you about delivery.

Payment providers, which process your payment.

Our shop system and hosting provider, which store and run our website on our behalf.

Email and marketing service providers, if you have subscribed to our newsletter.

Our tax advisor and authorities, where we are legally required to do so.

All service providers who process data on our behalf are bound by data processing agreements under Art. 28 GDPR. We do not sell your personal data.

5. Cookies

Our website uses cookies and similar technologies. Cookies that are strictly necessary for the website to work, such as those for your shopping cart and checkout, are set on the basis of § 25(2) TDDDG. All other cookies, such as analytics and marketing cookies, are only set after you have given your consent in our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website or in your browser.

6. Transfers Outside the EU

Some of our service providers may process data outside the European Union or the European Economic Area. In those cases, we make sure that an adequate level of data protection is in place, for example through an adequacy decision of the European Commission or EU Standard Contractual Clauses.

7. How Long We Keep Your Data

We keep your data only as long as necessary for the purposes described above. Order and invoice data is kept for the retention periods required under German commercial and tax law, which can be up to ten years. Newsletter data is kept until you unsubscribe. Customer account data is kept until you delete your account, unless statutory retention periods apply.

8. Your Rights

Under the GDPR you have the right to:
access the personal data we hold about you,
have incorrect data corrected,
have your data deleted,
restrict the processing of your data,
receive your data in a portable format,
object to processing based on legitimate interests, and
withdraw your consent at any time.

To exercise your rights, simply email us at info@wenaxori.com. We will respond within one month.

You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:

Unabhängiges Landeszentrum für Datenschutz Schleswig Holstein (ULD)
Holstenstraße 98
24103 Kiel
Germany

9. Data Security

We use appropriate technical and organisational measures to protect your data, including SSL/TLS encryption of our website. No system is completely secure, but we work to keep your information safe.

10. Children

Our store is not aimed at children. We do not knowingly collect personal data from persons under the age of 16. If we learn that we have done so without the consent of a parent or guardian, we will delete the data as quickly as possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

12. Contact

If you have any questions about data protection, please contact us:
Hansecore UG (haftungsbeschränkt)
Haidbrook 71, 22880 Wedel, Germany
Email: info@wenaxori.com